We use this information to help customize your visit to our site. For instance, if you read a how-to on lawn care, on your next visit to our site, we may present to you a how-to on fertilizing your lawn or display a new product for lawn irrigation.

3. Registration Information (only if registered at Lowes.com)

In order to register on our site, you must provide your:

• First and Last Name
• Mailing Address
• E-Mail Address
• Home Phone Number
• ZIP Code
• Log-In ID
• Password

Registration is an optional service provided by Lowes.com.

If you choose to register:

• We require your first and last names to help us differentiate your registration profile from others at Lowes.com. They also allow us to automatically populate shipping information forms should you decide to order from Lowes.com. We require a mailing address in order to make the checkout process faster. Your address will also be added to our customer information database to allow Lowe's to research and offer products and services specifically designed for you and customers like you.

• We require a phone number in case there is a problem with your order. We will not telemarket to you. However, you may be called and asked to participate in an optional Lowe's telephone survey designed to help us improve your shopping experience.

• We require a zip code so that you can shop the Lowe's Home Improvement Warehouse nearest you. We can also deliver content appropriate to your region. For example, if you live in Southern California, we wouldn't want to feature on your home page a how-to on preparing for severe winter storms.

• We require an e-mail address because, unlike your first and last name, it identifies you uniquely. We will send you an e-mail confirming your registration on our site, and in the event you forget your password, we will send it to your e-mail address at your request. Periodically, we will send promotional e-mails describing new features or products. You may unsubscribe to these e-mails at any time using the unsubscribe link at the base of any Lowes.com e-mail.

• We require a unique log in ID and password combination that allows you secure access to your user profile and preferences. If you forget your password, at your request we can e-mail it to the e-mail address you chose in your profile.

If you register as a professional in the housing, home improvement, or property management industry and subscribe to our commercial customer's newsletter, we ask for your occupation. This data is used to select the most pertinent articles for use in the newsletter and on Lowes.com.

When you register, you will also have the opportunity to sign up for e-mail newsletters on certain subjects. These newsletters will be sent to you only if you choose to place your name on our mailing list. In order for us to deliver these newsletters, we may need to pass your name and e-mail address to our service providers who supply us this e-mail service. We also use a third party company to authenticate and validate the information you provide to us. Your registration information is merged with information provided by the third party for our marketing purposes. The information you provide while visiting Lowes.com is combined with marketing research from internal and external sources. The information will be used to determine shopping and informational preferences.

We have legally binding agreements with these service providers that prohibit them from using your information for any purpose other than what Lowe's instructs them to do with it. Therefore, if you sign up for the e-mail newsletters, you do not need to worry about receiving unsolicited e-mails from other companies as a result of Lowe's releasing your information.

If you ever need to view, change, update or delete any of your registration information, log in and click My Account at the top of the screen. You will be taken to a page where you can access your information so that you can edit it.

If at anytime you no longer wish to receive newsletters from Lowes.com, click here to send an e-mail to remove@lowes.com and type REMOVE FROM NEWSLETTER LIST in the subject line. You may also choose this option in the "My Account" section on the left-hand side of the screen.

If you want to be removed from all Lowe's marketing, choose one of the following options: send an e-mail to remove@lowes.com and type REMOVE FROM ALL MARKETING in the subject line; call 1-800-44-LOWES; or send your request by mail to: Lowe's Customer Care, PO Box 1111, N. Wilkesboro, NC 28659. Remember to include your name, address and phone number in the request.

4. Online Ordering Information

If you choose to purchase products from our site, you will need to provide the following information so that we can fulfill your order:

• First and Last Name
• Contact Phone Number(s)
• Shipping Address
• E-mail Address
• Credit Card Account Information

We use this information for the purpose of fulfilling your order. Your order information will also be used to track and analyze shopping trends. This analysis allows Lowe's to provide the highest quality products and services possible.

We do NOT sell to any third party under any circumstances any of the personal information you provide to complete your order. We request a contact phone number in case one of our customer service representatives would need to reach you, such as in order to arrange a delivery time.

We request your e-mail address because we send a single e-mail message acknowledging receipt of your order. This message contains the list of items you purchased, a reference number, delivery method (store pickup, Lowe's Home Delivery, or parcel delivery) and the total amount of items requested, but it does NOT contain your credit card number.

5. Lowe's Credit Card Information

If you choose to use the Credit Center portion of our site, whether to apply online or check your account information, your computer will communicate with Monogram Credit Card Bank of Georgia's credit Internet server instead of the Lowes.com server.

Please review Monogram Credit Card Bank of Georgia's Credit Privacy, Security, and Terms of Use policies.

6. Lowe's In-Store Job Application

If you choose to apply online for an in-store job, your computer will communicate with Unicru, Inc.'s Internet server instead of the Lowes.com server.

Please review Unicru's Privacy and Security policy.

Customer Confidentiality Policy

Our Customer Pledge

Let us assure you:

• We will not telemarket to you.
• We will never sell your information to others. That's a promise.
• Your participation is completely voluntary.

We value your business and respect your privacy.

Use of Cookie Technology

In order to register on or order products from our site, your browser must be set to accept cookies. A cookie is just an entry in a text file or folder on your hard drive. We use cookies when you visit our site, so the site can remember your specified area of interest and any other information you have saved. Cookie technology allows you to save products to your wish list or how-to's to your "My Projects" section. We also use cookies to track the items you place in your shopping basket and the pages you visit. You must enable cookies on your Web browser for Lowes.com to function correctly. If you are concerned about information contained in your Lowes.com cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.

The only personal information our cookie can contain is information you supply yourself. Our cookies cannot read data from your computer. If you would like more technical information about how cookies work, take a look at http://www.cookiecentral.com.

BBB Online

We also participate in the Council of Better Business Bureau's BBBOnLine Privacy Program, and comply with all BBBOnLine Privacy standards. Further information about this program and its dispute resolution process is available at http://www.bbbonline.org.

Children's Policy

We do not intend to collect any personally identifiable information from children through our Web site. Please do not allow children under the age of 13 to provide any personally identifiable information, ask questions or participate in chat rooms related to our Web site. If we determine that a child under 13 has provided personal information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 13, please send us an e-mail at manager@lowes.com so we can delete this information.

Security Information

We understand that many consumers are concerned about security on the Internet. The Web server here at Lowes.com is designed for Internet commerce, and employs industry standard methods of protecting the security of information sent over the site. This statement describes the technologies we use and provides additional information about how we handle your credit card information. We want you to be able to shop at the Lowe's site with confidence. Of course, if you would rather order products by telephone, you can call us toll free at 1-800-44-LOWES (5-6937).

Is the Information I Send You Secure While It Is Being Sent?

We strive to protect the security of the information you send to us while it is en route to our site. Every page of the Lowe's site on which information is exchanged between you and Lowe's employs Secure Sockets Layer technology. Secure Sockets Layer, or SSL, is a secure and encrypted method of communicating between your browser software and our Web server. SSL is the most common method of secure communication used on the Internet, and SSL technology is built into most major browsers. When you provide information or place an order with us, the information is sent to us via this secure, encrypted SSL connection. A quick method of identifying a secure Web page is to look at the address of the page. Secure pages will usually appear with an address that starts with "https://" rather than the standard "http://".

We provide links to Web sites outside of Lowes.com as an added convenience to the user. Any link included does not imply or convey endorsement of the other company or organization, its site or its products or services. We are not responsible for the privacy, terms of use or other policies of any other Web site.

Is the Information I Am Sending Really Going to Lowe's?

We have also obtained a Verisign™ digital security certificate for Lowes.com. Verisign™ is an independent third party that authenticates the identity of others on the Internet. By registering with Verisign™, we provide you a method of independently authenticating that the information you are sending is going to Lowe's.

What Happens to My Information After You Receive It?

SSL protects information en route to us and the Verisign™ certificate confirms that we are the recipient of this information. How the information is handled after it arrives is every bit as important to maintaining security. Once you are finished shopping and you have typed in your shipping information, e-mail address and credit card information, and you have clicked "Submit Order," your encrypted information is sent to our server. All data collected is stored on site at and may be accessed by Lowe's, Lowe's subsidiaries and contracted third party service providers.

Security Questions or Comments

We are committed to providing a secure, friendly site where customers can shop without undue concern over security. When we receive your information, we use commercially reasonable efforts, including the measures described above, to protect the security of your information on our systems. However, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we do not warrant or ensure the security of any information sent to us online. If you have any questions, comments or concerns, please contact us via e-mail at manager@lowes.com or toll free at 1-800-44-LOWES (5-6937).

EFFECTIVE 6/11/02